The world-famous science fiction movie, “The Matrix” showed us a fictional world where Artificial Intelligence (AI) controlled the planet. The movie explored what our world would be like if AI took over everything. However, you don’t need a movie anymore to show you how data science and artificial intelligence (AI) could change everything. It’s already here and is already being adopted in major industries globally.
But it’s not how we thought it would be (robots ruling over humans), at least not yet, and hopefully never! AI in business is empowering various fields like blockchain, education, website development, banking, data science, etc. by streamlining manual processes and making our lives easier. It has made business processes much simpler and more efficient, proving as a cost-effective solution for various businesses.
AI in Web development
AI is especially disrupting the web development world today. For instance, rising is an iOS ringtone maker application for desktops that is built on machine learning. This tool identifies the user’s listening habits and based on the data collected, suggests music that you might like as your ringtone. How cool, right?
Let’s take a closer look at the use of AI in Web Development.
The role of AI in web development cannot go unnoticed. Today, web app development has grown to an extent that it has given birth to whole new industries related to the field. Website developers compete in offering customers highly personalized and enhanced experiences which are achieved by using AI in web development.
The way we search things on search engines has changed dramatically. For instance, many people prefer voice searches via Google Assistant and Apple’s Siri. Therefore, using AI-powered solutions allows businesses to implement user-centric innovations that improve user experience and increase customer interaction. For instance, E-commerce websites now use AI tools like voice-based search results and AI-based chatbots to improve user experience.
Some uses of AI for web development include:
- Artificial Intelligence (AI) in Website Development
Artificial intelligence is being widely used by web app development companies to simplify the development process. These companies use an algorithm that constructs websites and assists, developers, by giving website design and layout suggestions. It gives real-time suggestions for the development process.
- Stimulating Customer Engagement
AI enables website developers to add AI-powered chatbots and communication tools to enhance customer experience and induce engagement. These chatbots stimulate real conversations and have easily replaced customer service specialists. They also guide customers about taking action and increasing their participation on your website as a result of quick response times.
- Faster Coding
Those days are long gone when coding was considered difficult. With AI assisting in web development, code is way easier and faster. Artificial Intelligence in web development automates various processes and enables developers to create code more easily. Automated coding has massively cut down turnaround times and has enabled developers to build more intuitive apps in a short timeframe.
- Conduct Customer Behavior Analysis
AI empowers website owners and E-commerce businesses to analyze customers’ behaviour by monitoring their daily activity on the platforms. Additionally, it has provided a customization experience to website owners and customers where they can use visual AI to make informed purchases. Image recognition allows businesses to remove inappropriate content and counterfeit products from their platforms that are uploaded as fake reviews by so-called customers.
- Quality Assurance
Quality assurance and maintenance can get quite tedious if you are a web development business. But these monotonous tasks can now be performed with AI algorithms. These algorithms improve the speed and performance of your websites and also help you collect data and inferences.
- AI Research
In addition to machine learning, AI research makes it easier for businesses to research new methods of improving their products and services. It performs the tiresome job of researching by using technologies like facial recognition and visual search to quickly scan or search for anything. This computer vision technology allows you to automatically detect and recognize any object or person.
- Personalized User Experience (UX)
Thanks to AI-powered websites, businesses can now offer a unique and personalized experience to all visitors, taking their participation to a whole new level. This engaging experience makes visitors feel more valued and at liberty when using a website.
AI in App Development
With more than five million mobile apps available in the market, it has become crucial that businesses must create an app that helps them sustain current market competition and growth.
Incorporating Artificial Intelligence in mobile app development makes it possible, so it has become a preferred option for businesses. It will help you create well-tailored mobile apps that offer a personalised experience to your users and keep them connected to your services or products.
Plus, there are many other benefits that AI in mobile app development can offer your business.
According to Statista.com, the worldwide market worth of Artificial Intelligence is going to cross $89 Billion by 2025. It plays a key role in mobile app development which enables you to develop intelligent applications that can transform and ease human needs.
AI helps you understand your user behaviour based on their previous shopping patterns. So, you can customize your app to meet user expectations and needs, which allows you to enhance user engagement and retention. This provides you with an opportunity to stand out from your competitors and help you grow your business.
Now, let’s see how AI is useful in Mobile App Development.
- More Powerful App Authentication
AI will have a more significant impact on App Security and User Authentication. This is because cyber criminals or hackers are also taking advantage of technological advancements. So, mobile apps need to stay ahead of the technology curve to assess security risks in advance and prevent these threats in real-time.
Incorporating AI on mobile phones will help the app stay informed about irregularities and anomalies in user behaviour. AI and its other advanced technologies like machine learning and blockchain can reduce threat perceptions and vulnerabilities. Thus it allows for a smooth authentication process and user experience.
- It Enables Automated Reply Functions
Using artificial intelligence in mobile app development can help you add auto-reply features. It allows you to enable communication between the user and the device.
You may have noticed that Google has already incorporated this feature into the Gmail application. It is known as a smart reply. When you receive a message from someone, Google’s auto-reply feature understands it and suggests the answers accordingly.
- AI on Mobile Phones Enable Real-Time Language Translation
You can use AI technology to integrate AI-enabled translators into your mobile apps. There are so many translation apps. But, most of them do not work offline. This is where AI-enabled translators show their advantage. It could allow your smartphone to translate various languages almost instantly in real-time without having an internet connection.
As artificial intelligence enables machine learning, these apps can learn different dialects of the same language and translate them. Moreover, AI allows the translation to be adjusted for latency. So, your user can set the lag between a spoken word and its translation. An example of this capability can be found in a Chinese Search Engine, Baidu.
So, AI-enabled translators in mobile phones help people to communicate with others across the world.
- Improved Security with Facial Recognition
Facial recognition was first launched in 2017 by Apple to improve user security and satisfaction. Earlier, facial recognition had some issues, such as light sensitivity, and it couldn’t identify the person if any change in appearance happens, like if they put spectacles on their face.
But, today, combined with Apple’s elaborate hardware, Apple iPhone X uses an AI-based algorithm for its face recognition. It means it has come with added features and functionality. So, now, a user can easily unlock their mobile phones even if they change their looks.
It can also make sure that children have no access to the restricted content on the internet and can predict or detect a cybersecurity threat. Another advantage is that it can scan a patient’s face, identify his symptoms, and make a diagnosis.
- Enhances Search
Developers are using AI and ML technology to develop voice and image recognition to improve mobile app performances. Google has already implemented this AI-based solution, which is known as Google Lens. To use it, you have to click a picture of a product using Google Lens, and it will give you all the details of that particular product.
This enhanced search will improve the user experience and make it more user-friendly. It can help you improve your conversion rates.
- Recommendation services
If you want to keep your users continuously engaged, you should provide them with relevant content. Integrating AI in mobile apps will help you do that. For instance, in almost all eCommerce applications, you might have seen the “Customers who bought this also bought” option with product suggestions. This can increase your customer retention rates, and chances are more for conversions to happen.
By gathering the data of your user’s choices and putting it in your learning algorithm, your mobile apps can make recommendations that your customers find interesting. As a result, it improves the chance of making a purchase.
Though this AI type is mainly used by eCommerce apps like Amazon and Entertainment industry like Prime Video and Netflix, it can also be used by any businesses that indulge in upselling or cross-selling of content.
- Emotion Recognition
Another exciting technology AI provides is that it allows you to read human emotions. For that, it uses advanced image processing and audio data interpretation. It captures human senses with voice intonation and subtle speech signals combined with facial expression change recognition technology.
As this feature improves mobile app performance, businesses use this technology to pair with the existing apps. For example, using this emotion recognition technology, the users can play the soundtrack that suits their current mood rather than playing a random soundtrack.
- Automated Reasoning
It is the science of enabling mobile apps to use logical and analytical reasoning to solve issues, like proving theorems, solving puzzles, etc. Through this feature, AI-powered machines defeat humans at games like Chess and industry tasks like market stock trading.
Many mobile app companies have incorporated this feature into their apps. One such app is Uber. It uses logical reasoning to study and process trillions of data from Uber drivers who have driven similar routes in the past.
Then, the app will use this information to make predictions like time to destination, estimated fare, etc., and thus helps the riders to reach their destination sooner. This feature will help the user to get a smoother and more comfortable experience.
- Making Use of AI-powered Chatbots
ai powered chatbot benefits
Most of the applications make use of AI-powered Chatbots that can chat with users. They act as Customer care personnel and quickly provide answers to your user questions. Nowadays, businesses are integrating Chatbots during the development of their apps.
It helps them to save the cost of hiring a whole customer service team. You can choose the most repetitive and frequently asked questions and ask your developers to design Chatbots to answer those questions. So, you don’t need a customer agent to answer those repetitive questions.
- Learning Behavioural Patterns
Most AI-enabled apps can learn from a user’s behavioural patterns and use that data to make the next session more intuitive and seamless.
An instance is Snaptravel. It is a half-bot and half-human hotel booking service. It uses a combination of Natural Language Processing (NLP) and Machine Learning (ML) for having realistic sounding conversations with the users based on their preferences.
If the bot cannot understand and answer a specific question, a human agent will take over the conversation. And they teach the bot about how to handle those situations and help them avoid making the same mistake next time.
Role of AI in Custom App Development
Leveraging AI in custom application development can result in more intuitive and responsive products capable of delivering a seamless, personalized, and engaging user experience. Statistics indicate that 72 per cent of business leaders who have incorporated AI in their mobile applications view it as a strategic tool to gain a business advantage.
Here’s how AI can help in improving the outcomes of the app development process:
- User-Centric Experience
The prime role of AI in applications is to gather and process user-specific data and use it to augment the user experience. An example of this would be the recommendations you see on your Netflix account, complete with the percentage that a new show or movie matches your viewing interests. AI remembers and uses its memory to create an experience that places the user at its core.
- Time-Effective Development Process
Deploying AI in the custom application development process helps speed up the process, allowing developers to build robust devices in smaller time frames and with greater efficiency.
- Algorithms That Engage Users
Another key role of AI in applications is to use its algorithms to keep the users productively engaged. Businesses today are leveraging this aspect by integrating identical AI algorithms into a broad range of products for a more uniform, incentive-based, and well-rounded approach. This is made possible by leveraging inputs from various data points such as online traffic, mobile devices, and point-of-sale machines, and then strategically using these to offer a more comprehensive user experience.
- Integrating Hardware Tech into Application Processes
Smartphones today come loaded with a range of advanced hardware technologies such as GPS, cameras, microphones, voice notes, and so on. AI facilitates the collection of data from these hardware features to make applications more personalized and relevant in their outcomes.
- Building Upon Personalization
Another smart way AI improves the application performance and outcomes is by building upon the element of personalization using users’ commands to their devices. For this, features such as a voice-based search can be embedded in the app to make the user experience more seamless. Similarly, past behaviour patterns can be used to predict future actions and assist the user in taking those actions with relevant suggestions. In addition to this, blending AI with machine learning to include features such as chatbots can be used for custom application development aimed at making a lasting impression on the user.
Benefits of Using AI for App development
The potential of AI to transform the process of custom application development and the ensuing user experience holds a lot of promise. This is best reflected in these benefits of AI in the application tech:
- Completing Repetitive Tasks Swiftly
Performing the same tasks repeatedly can become tedious and off-putting. Given its ability to perform human-like tasks, AI can take over mundane, repetitive tasks, freeing up human capital to focus on adding more finesse to the product and solving problems in the app development process in real-time.
- Accuracy and Robustness
AI can go a long way in minimizing the element of human error and developing apps with greater precision and accuracy. This results in more robust products that deliver on customer expectations.
- Improved Customer Retention
The modern-day marketplace is fraught with a constant fight for survival. In this milieu, something as simple as an AI-powered app can mean the difference between thriving and perishing. Customers today seek hyper-personalized experiences and want to discover the right things at the right moment without having to search for them. The data gathering and processing abilities of AI algorithms can play a vital role in offering users just that, thus, facilitating customer retention. This, in turn, translates into improved ROI and growth.
- Game-Changing Intelligent Interactions
The use of AI algorithms in custom application development, along with machine learning, deep learning, and natural language processing, can transform the way businesses engage their customers. The personalized experience delivered by AI helps business leaders, app developers, as well as customers, share a common platform to collectively think about intelligent interactions that can facilitate competitive business practices.
In today’s world, Artificial Intelligence has been effectively used by many organizations to improve their customer relationship management. There are numerous enhanced technologies and AI-enabled communication available through which customer service is provided at an optimum level.
In this digital world, it has allowed people and businesses to get the right and convenient access to relevant information in a short period. In a way, it can also be said that organizations can get in touch with their customers and resolve their issues as soon as possible. We also offer high-class AI services to our customers to keep them upgraded and matched with the current business standards.
Services offered under AI or Artificial Intelligence
- Real-time insights: We offer services that will let the organizations gain real-time insights across every customer contact channel.
- Optimization: Another service that we offer is optimizing the agent availability and opportunities that will help in proactive service delivery. Another service of optimization that we use is scheduling and routing with the help of an entire customer relationship management data.
- Escalation and classifications: Under this service, we make sure that the cases that are using sensitivity, as well as domain expertise, are automatically escalated and thus classified.
- Chatbots: Power chatbots are another one of the services that we offer. Here we ensure to deliver knowledge with the help of automated workflows.
- Field agents: Through this service, enabling the field agents to deliver service based on access to customer relationship management data is offered.
- Personalization: We also make sure to offer personalization in the list of services that the organizations want.
As inevitable as it is, Artificial Intelligence plays a significant role in improving the whole of customer service. Thus, AI seeks the help of data, therefore, using it to recognize the finest representative available so that the customer’s needs are addressed and solved and hence follow up with the relevant background information.